I called and found out my available credit and went back to the counter to talk to the manager.
I told her I would have to see what was available on my credit card since we had used my husband's for airline tickets and the car rental. The manager came out and said that we would have to put up the deposit in order to get the car. I went to the counter to see what was going on and then immediately ask to speak to a manager. My husband has an excellent credit rating and we have never been told we had to do this by any other company. The gentleman at the counter pulled up the account and told my husband that we had to put up a $200 deposit. Once we arrived at the rental site, my husband went to the Budget counter to take care of paperwork for the rental. We flew into Baltimore and took the transport bus to the rental site. The site offered a pay now option for the rental car for a week. My husband went online to the site to rent a car for a week. All he said was Stephanie and he didn't know her last name. Where's the manager?" His response was that he was the manager. When I asked him who I needed to talk to about this problem, he said, the manager.
I told him he failed to explain anything on the invoice and blatantly lied to me about what I was getting.
Budget rental cars bwi airport free#
When I talked to the customer service rep about the invoice, he said he meant to say " free upgrade" and that since I signed the invoice, there was nothing he could do about it. Later on I realized the grand total for the car rental was on the left hand side of the invoice - $83.33. I was then told I would be given a Ford Mustang free! I agreed and then was shown an amount on the right hand side of the invoice - $45.00. When I arrived, I was told the car I was reserved was not available. I rented an economy car (first and last time) online from Budget Rental Car at the Fort Lauderdale airport.
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